Frequently asked
questions.

Not at all. While SiteChat does include a powerful AI chatbot, it's really an all-in-one companion for your website. You get real-time visitor tracking, Google ranking monitoring, competitor analysis, ecommerce insights, marketing intelligence, and a voice-powered assistant — all in one platform. The chatbot is one piece of a much bigger picture.

SiteChat is built for any website owner who wants to sell products or services online. Whether you're a solo entrepreneur, a small ecommerce business, a service company, or a growing brand — if you have a website and want to understand your visitors, engage them intelligently, and grow your sales, SiteChat is for you.

Absolutely. Every plan includes a 14-day free trial with full access to all features. No credit card required to start. You'll have plenty of time to see visitors tracked, chats handled, and rankings monitored before deciding.

When you connect your website, SiteChat automatically reads and understands your entire site — products, services, pricing, FAQs, about pages, everything. It builds a knowledge base from your content so it can answer customer questions accurately. You can also add custom training data to fine-tune responses for specific topics.

SiteChat can seamlessly hand off conversations to a human agent. You'll get a notification, and you can jump into the conversation from the dashboard or your mobile device. The AI provides context on what's been discussed so you can pick up naturally where it left off.

Yes. You can create a custom AI persona that matches your brand's tone of voice. Whether you want the AI to be formal and professional, friendly and casual, or anything in between — you have full control over how it communicates with your visitors.

SiteChat supports 7 languages natively: English (UK and US), French, Spanish, German, Italian, and Japanese. The AI can detect the visitor's language and respond accordingly, making it ideal for businesses with international customers.

SiteChat automatically monitors your position on Google for your chosen keywords. You'll see your current ranking, how it's changed over time, and get alerts when positions shift. Business and Enterprise plans also include competitor monitoring so you can see how you compare to others in your market.

Competitor monitoring tracks your competitors' keyword rankings, content changes, and SEO performance. You'll see which keywords they rank for that you don't (keyword gap analysis), get alerts when they make significant changes, and receive actionable insights to help you stay ahead.

Yes. SiteChat works with any website — WordPress, Shopify, WooCommerce, Wix, Squarespace, BigCommerce, or custom-built sites. Setup is a single line of code that you paste into your website. We also have dedicated plugins for WordPress and Shopify for even easier installation.

Most users are up and running in under 5 minutes. Create your account, add a single line of code to your website, and SiteChat starts working immediately — tracking visitors, learning your content, and preparing your first briefing.

Yes. SiteChat is available as a web app, an iOS app, and an Android app. You can manage chats, view visitors, check rankings, and listen to daily briefings from anywhere — all from your phone.

Everything. Your 14-day free trial gives you full access to all features of the plan you choose. There are no feature restrictions during the trial. No credit card is required to start, and you can cancel at any time.

Absolutely. You can upgrade or downgrade your plan at any time from your dashboard. Changes take effect at your next billing cycle. If you upgrade mid-cycle, you'll get immediate access to the higher-tier features.