1. Introduction
Welcome to SiteChat. These Terms and Conditions govern your use of SiteChat Live Chat and AI chatbot service. By signing up for and using SiteChat, you are indicating that you have read and fully understand this agreement and agree to be bound by the terms and conditions detailed below.
If you do not agree with these terms and conditions then you must not use the SiteChat service. If you are already using it, then you must stop immediately. Any account in breach of these terms and conditions will be closed by SiteChat without notice.
2. Service Description
SiteChat provides website owners with a comprehensive suite of tools including a Live Chat service, AI chatbot, visitor tracking, Google ranking tracker, competitor monitoring, ecommerce analytics, and marketing intelligence. Users can interact with these tools via a web dashboard, mobile apps (iOS and Android), and voice-powered interfaces.
3. User Responsibilities
- As a user of SiteChat, you are responsible for the content of the chats, whether from your agents or your website visitors. You agree to use the system at your own risk.
- You must not use SiteChat for criminal purposes.
- SiteChat must not be used for anything offensive, obscene, defamatory, libellous, pirated, racist or anything which breaks copyright or trademark law.
- SiteChat must not be used for so called 'Adult' websites or any website involved with pornography or sex toys.
- You agree that you are responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
4. AI Interaction Disclaimer
Due to the nature of AI, SiteChat has no real control over what the AI chatbot says. SiteChat is not responsible for any content generated by the AI or for any content of the chats, whether from the agents or the website visitors.
5. No Guarantee of Uptime
SiteChat does not guarantee any specific level of uptime. We cannot be held responsible for any loss of business, loss of income, or any financial loss, however caused, due to downtime or any other issues with the service.
6. Limitation of Liability
In no event shall SiteChat be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the service.
7. Changes to Terms and Conditions
We reserve the right to update or modify these Terms and Conditions at any time. Your continued use of SiteChat after any such changes constitutes your acceptance of the new Terms and Conditions.
8. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us before using SiteChat.